Cancellation & Refund Policy
Elites Accessories believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on elites.co.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by sending mail to email@example.com or call us at +919716083089.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, you can send the product back to our address in original packing. 100% Amount will be refunded.
Refunds will be made in the same form that the payment is received within 7 working days from the date of cancellation of order if cancellation is done within 24 hours.
Otherwise Refund will be made in mode of your bank account transfer.
In case you are not happy with the proudct you can return the product within 7 days for Refund. Item returned should be in original condition without physical damage or usage marks.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 09716083089 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.